Shipping All shipments are sent F.O.B. point of origin (shipping point). Freight charges will include a handling charge and be prepaid and added to the invoice as a separate item.
Technical Service Inquiries for technical information, product performance, or updates on new products should be directed to the Technical Services Department or Sales Representative for your geographical area by calling 800-344-5847 (866-344-3477 in California and +1 (740) 589-3300 internationally).
Customer Service For placement of orders and assistance with shipments, please contact Customer Service at 800-344-5847 (866-344-3477 in California and +1 (740) 589-3300 internationally). Returns must be coordinated through Customer Service and will require a Return Authorization Number which must accompany returned products.
Prices Pricing is provided by the Sales Department via quotation. For product pricing please contact your Sales Representative by calling 800-344-5847 (866-344-3477 in California and +1 (740) 589-3300 internationally).
Contract Administration Requests for contract bids should be directed to 1055 East State Street, Suite 100, Athens, OH 45701, Attention: Contracts Manager
Terms Terms are NET 30 days from the date of invoice. Payment is to be made in U.S. dollars.
Ordering Methods Diagnostic HYBRIDS accepts standing orders, blanket orders and one time orders. Standing orders may be modified with a change order as required. Diagnostic HYBRIDS also accepts credit card orders and EDI System orders. To set up an account, contact Customer Service at 740-589-3300 or 800-344-5847 (866-344-3477 in California and +1 (740) 589-3300 internationally).
Warranty Diagnostic HYBRIDS warrants that all Diagnostic HYBRIDS products will perform satisfactorily for their intended use as stated in the product insert, if stored and used as directed before the expiration date.
Precautions Some cultured cells used for virus isolation may have potential to be hazardous. Personnel working with these cultures and specimens must be properly trained in virus culture and safe handling techniques.
For more information, contact:
Senior Manager, International Sales
schell@dhiusa.com
1055 East State Street, Suite 100
Athens, Ohio 45701
Phone: +1 (740) 589-3300
(8:30am-5:00pm EST)
